Shipping policy

We offer free Economy shipping on every order within the United States.

Where We Ship

We currently ship to addresses within the United States only. We also ship to P.O. boxes.

Shipping Options

Business days are Monday to Friday, excluding US public holidays.

Order Processing

Orders are processed and handed to the carrier within 2–4 business days of being placed. Orders placed on weekends or holidays are processed the next business day. Delivery times above begin once your order has shipped.

Pre-Orders

Pre-order items ship within 3 weeks of your order date. If your order contains both pre-order and in-stock items, the full order ships together once the pre-order item is ready, unless we tell you otherwise. You'll receive an email as soon as it ships.

Order Tracking

When your order ships, we'll email you a tracking number so you can follow your delivery.

Address Accuracy

Please check that your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address entered at checkout. If you notice a mistake, email us right away and we'll do our best to update it before the order ships.

Lost, Delayed, or Damaged Packages

If your tracking hasn't updated in 7 business days, or your package shows as delivered but you can't find it, email us and we'll work with the carrier to resolve it. If your mat arrives damaged, email us within 7 days of delivery with photos, and we'll send a replacement or issue a refund.

Contact Us 

Shipping questions? Email valiozallc@gmail.com and we'll get back to you within one business day.